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Description Robert Half has partnered with an established manufacturing company in Salem NH. As a Customer Support Professional, you will play a crucial role in ensuring customer satisfaction through effective communication and support. We are specifically looking for an individual with experience in a manufacturing environment, and familiarity with Material Requirements Planning (MRP) systems would be a significant advantage.Key Responsibilities:
Customer Interaction: Engage with customers in a professional and courteous manner, addressing inquiries, providing product information, and ensuring overall customer satisfaction.
Manufacturing Environment Expertise: Leverage your experience in a manufacturing setting to understand customer needs and effectively communicate solutions. Familiarity with manufacturing processes and terminology is essential.
MRP Utilization: If you have experience with Material Requirements Planning (MRP) systems, you will have the opportunity to apply this knowledge to streamline order processing, inventory management, and overall customer support efficiency.
Issue Resolution: Act as a liaison between customers and internal teams, facilitating the resolution of issues, managing expectations, and ensuring timely delivery of products.
Documentation: Maintain accurate and detailed records of customer interactions, orders, and support activities. Ensure that relevant information is properly documented for future reference.
Continuous Improvement: Collaborate with the team to identify areas for improvement in customer support processes. Contribute ideas and solutions to enhance overall customer satisfaction.
Requirements
Qualifications:
Proven experience in a customer support role within a manufacturing environment.
Familiarity with Material Requirements Planning (MRP) systems is a strong plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work collaboratively in a fast-paced team environment.
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
