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MOVE YOUR CAREER IN THE RIGHT DIRECTION! Glens Falls National Bank & Trust Company is seeking an experienced Head Teller This opportunity may be perfect for you if you have experience in: Relationship Building, Cash Handling, and Customer Service ABOUT THE POSITION We are looking for the best and the brightest to provide outstanding service and build relationships while overseeing the daily operations on the Teller line. As a Head Teller Senior Specialist at our Salem Office you will provide necessary support to Tellers and management to ensure that quality customer service is consistently provided and branch goals are met. Responsibilities Include: § Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. § Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules § Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals § Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded. § Provide training, support and guidance as appropriate to co-workers and customers. Direct problem resolution. § Support sales efforts of our Company; actively participate in Cross-Sell program and make referrals as appropriate § Prepare or assist in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time. § Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments § Act in Branch Manager’s absence as needed Skills/Knowledge Requirements: § Associates Degree or equivalent experience required. Bachelors Degree preferred § 4 to 6 years of experience in customer service required § Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management § Strong supervisory skills § Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook § Strong knowledge of banking products and services ABOUT OUR COMPANY We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our Salem, New York Office. Glens Falls National Bank & Trust Company has been serving the residents and businesses in the Capital Region since 1988. We offer exceptional service and outstanding products, and we are proud of our commitment to the community through both charitable giving and volunteerism. You can rely on our knowledgeable staff for sound advice and quality customer service. We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law. Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance. As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
