Job Summary:
The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients through offering a friendly greeting by phone and in person. It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, greet all clients that enter the clinic, and ensure the clients are comfortable in a clean reception area. Veterinary receptionists at Hoffman Veterinary Clinic perform multiple services including call backs, reminder calls, filling prescription refills, checking in patients and assisting technicians. They aid in achieving greater efficiency by ensuring the front office moves quickly so clients are not waiting. They have a significant role in communicating with and educating clients about pet health and well-being.
Qualification/Requirements:
Genuinely enjoys and shows compassion when working with animals and able to deal with them even when they are stressed, ill or in pain
Is well-spoken and approaches his/her job duties in a mature nature.
Has excellent communication skills
Conduct oneself with a respectful, confident, friendly, professional and positive attitude, as well as maintain professional conversations (no gossiping), while working at Hoffman Veterinary Clinic, including with clients, vendor reps, doctors and staff members, even when stressed and/or focused on individual tasks.
Minimize personal phone calls, text messages, emails, etc. to emergencies only while on the clock.
Dress code: you will be required to wear scrubs with embroidered name or name badge.
High school diploma or equivalent
Previous client communication experience preferred
Reception Duties Include but are not limited to:
Able to handle clients on the phone or in person when they are upset or angry.
Answer the phone in a professional manner to schedule appointments, refill meds, and direct to the appropriate person if they have medical questions. No medical advice to be given over the phone unless stated by a doctor.
Maintains client records by documenting all medical conversations had with clients.
Greets client in reception, and checks them in, client form/waiver when applicable.
Ensures record is updated and correct, reminders accurate. 
Able to check clients out in a timely manner, even if the phone is ringing and there is a lot going on up front, able to maintain organization to keep workflow moving and attend to client needs.
Keeps drawers organized and stocked with necessary supplies, printer stocked with paper, and ensures the front office is appropriately stocked by alerting the management team when supplies are low.
Basic client education–explaining the importance of preventative care, vaccines and surgical necessities, able to appropriately give estimates over the phone for routine procedures.
Keeps appointment flow running smoothly, ensures teamwork and considerate communication.
Salary dependent on experience.
SIMPLE IRA and Match provided.
