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You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.Hybrid position – requires onsite work based on business needs. Typically work onsite 4 days/week.Position Purpose:Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems.Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs.Installs software, updates, and upgrades on the computers and workstations on the network.Acts as a technical resource for other Support Specialists.Drives hardware delivery and setup; customize systems for unique end user needsAnalyzes, tests, and debug computer systemsOffers laptop/desktop break-fix assistance and remote desktop supportSupports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changesImplements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destructionPerforms data transfer and manages imaging operationsReports to users and management on status, resource needs, and projected outcomes of service ticketsProvides end user training and educationAct as a technical resource for information technology support specialist.Performs other duties as assignedComplies with all policies and standardsEducation/Experience:Requires a High School diploma or GEDRequires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience.Vocation or technical education may include additional on-the-job training or continuous learning educationTechnical Skills:
One or more of the following skills are desired.
Experience with Other: ServiceNow or equivalent ticketing tool
Knowledge of Other: Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
Knowledge of Other: Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice
Soft Skills:
Beginner - Demonstrated customer service skills
Beginner - Demonstrated interpersonal/verbal communication skills
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
