The General Managers and Store Managers are results driven. Their most important duty is to manage and lead their stores. They are the leaders, trainers, and motivators in the field. They are strategic, ambitious, and autonomous. They are on the front line of executing company initiatives. They will work passionately to get the job done.STORE GOALS
Achieves store goals by driving sales through visual merchandising, market events, and customer experience. Executes markdowns, shipping, receiving, and cash control with accuracy. Controls and minimizes shrink. Maintains payroll within budgetary guidance. Possesses business acumen by demonstrating financial and operational understanding of the organization.CUSTOMER FOCUS
Maintains a customer-centric focus. Ensures associates are knowledgeable, helpful, and able to efficiently carry-out the store recovery functions. Provides associates the tools necessary to ensure customer satisfaction. Delivers positive resolutions to challenges and complaints from customers.
PEOPLE/ASSOCIATE/TEAM MEMBER MANAGEMENT
Trains and develops Assistant Store Managers and all store associates. Oversees and executes successful staffing strategies. Networks to build a pipeline of potential new associates. Recruits and retains qualified associates to ensure staffing needs are consistently met. Coaches, confronts, and counsels associates to improve overall performance. Holds poor performing managers and associates accountable through conversation and documentation. Provides staff with growth opportunities through consistent coaching.STORE PRESENTATION
Ensures store is properly merchandised and up to company’s visual standards. Merchandises store with a results-oriented mindset in order to drive key metrics. Makes visual merchandising decisions based on the needs of their customers. Executes floorset directives in a timely and effective manner. Keeps store’s product level high by ensuring new shipment is quickly processed and placed on floor.COMMUNICATION
Inform and direct associates daily on the evolving needs of the business through clear and concise direction. Follows up with team to ensure projects were properly executed. Communicates store information with the District Manager and Support Center.
Managers are expected to spend sufficient time in the store to supervise operations and manage their associates which will often require Managers to work some nights, most weekends, and during peak holiday periods.