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Job Family: Customer ServicesReq ID: 402435The Senior Application Support Engineer is responsible for ensuring the technical success of our customers in their use of our software, Simcenter 3D and Nastran. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives as well as improve their processes. The role includes classroom training, mentoring, and providing direct customer support. The position works closely with the sales organization to discover opportunities to grow usage within accounts and engage the customer to realize that growth. Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial, and possess excellent communication skills, we would like to hear from you.Responsibilities: Act as primary point of contact to assigned set of accounts for all technical issues related to their use of Simcenter 3D and Nastran. Identify problems and take responsibility for successful resolution of issues Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment Conduct technical discussions with customers to collect and understand simulation requirements, propose solutions, and explain benefits of our approach Conduct training on introductory and advanced topics in Simcenter 3D and Nastran Perform benchmark simulations and test cases to explore new methods, define best practices and verify results Create Knowledge Base articles for the customer community Work on multiple projects and support engagements simultaneously Collaborate with product management and industry teams to provide input on future product direction, and communicate and demonstrate new software capabilities to customersRequired Knowledge/Skills, Education, and Experience: Bachelor of Science in Mechanical Engineering, Aerospace or related field Successful application of finite element, multi body or fatigue analysis to meet real world goals in research or design. Experience with solutions for linear statics, buckling & normal modes on models of unlimited size Ability to learn new skills and adapt to customer application needs. Excellent communication, organization, time management, and presentation skills. Ability to travel up to 20%Preferred Knowledge/Skills, Education, and Experience M.S. or Ph.D. in Aerospace or Mechanical Engineering, or related field Experience with Simcenter 3D, Nastran, HEEDS or similar commercial tools Experience with Structural analysis; Dynamic Forced Response; Acoustics; Advanced Nonlinear; Rotor Dynamics; Superelement Components; Design Optimization; Topology Optimization; Aeroelastic; Steady-state and Transient Thermal analysis Working knowledge of common design processes, objectives and constraints in one of the following industries: Aerospace, Turbomachinery, Automotive, etc. Additional locations may be consideredQualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United StatesSiemens Software. Transform the EverydayThe salary range for this position is $101,200 to $182,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).#LI-PLM#LI-REMOTE#LI-HM2Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
