Description:
Circle Valve Tech is looking for bright and dependable Customer Service Specialist at our office in Harleysville, PA. Qualified candidates will have strong problem solving and multi-tasking skills, an aptitude with web based applications and possess effective time management skills. A high level of dependability and strong attention and focus to detail will be required to ensure the team’s maximum efficiency.
Duties and Responsibilities include:
-Assists customers in the selection of product by effectively communicating product offerings over the phone and through email
-Audit and process orders for completeness, communicate discrepancies
-Identify and resolve customer problems promptly and accurately
-Work effectively with others in a team environment to accomplish goals and identify problems
-Performs data entry and data quality functions
Requirements:
-Candidate must be able to work between the hours of 8am & 5pm, Monday-Friday
-Be highly motivated with the ability to work independently
-Possess an eagerness to learn our products
-Possess strong problem-solving and multi-tasking skills a must
-Strong attention and focus to detail
-Ability to analyze and resolve problems and arrive at logical solutions efficiently
-Good data entry skills and knowledge of Microsoft products
-Aptitude with Internet browsers Edge, Firefox, Chrome and other web-based applications
-Able to acquire the expertise, knowledge and information to effectively solve the position's issues
-Will take strong initiative with calls and helping customers
Benefits of being employed by CVT
Circle Valve Technologies Inc. offers a competitive salary and benefits package including; medical, dental, vision, long-term disability, 401k/profit sharing & paid time off for full time employees.
Experience:
Prior customer service experience preferred
Excellent communication skills; both oral and written
Strong listening/comprehension skills
Experience with NetSuite ERP preferred
Professional in appearance, attitude and action
Optimistic Attitude and Down for Whatever
An eagerness to learn and ability to adapt to daily challenges