Job Description:
We are looking for a dedicated and professional Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience with our services. You will work closely with other departments to provide timely and effective solutions that meet customer needs and enhance satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer complaints and issues by providing effective solutionsMaintain a high level of product and service knowledge to assist customers accuratelyDocument customer interactions and ensure proper follow-up when necessaryAssist in managing customer accounts and processing requestsCollaborate with team members and other departments to improve customer satisfactionHelp streamline processes and suggest improvements to enhance service efficiencyProvide feedback and report trends in customer issues to management 
