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Job DescriptionField Service Engineer (analytical instrumentation)R-01214034LOCATION: Pittsburgh, PA area preferred.Come join the world leader in serving science! At Thermo Fisher Scientific, you will do important work, and be valued and recognized for your performance! Being part of a team of dedicated service professionals, you are the ambassador of Thermo Fisher and at the frontier to enable our customers to make the next scientific breakthrough for a cleaner, safer and healthier world.What will you do:Working with the regional service manager, you will provide complete services on optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD), including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.
Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy, x-ray florescence, and x-ray diffraction systems.
Use customer management software to track service calls, lead parts inventories, and complete job tasks.
Inspect malfunctioning products, analyze inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action.
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Who are we looking for:EDUCATION and EXPERIENCE
High school diploma required.
Bachelor’s degree or equivalent experience preferred, in Sciences, Engineering or related field is strongly preferred.
3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation.
Working experience with optical emission spectroscopy, x-ray florescence, and x-ray diffraction preferred.
PROFICIENCIES
Customer/business focused.
Technical knowledge of scientific equipment or related technology based equipment.
Effective interpersonal skills and ability to establish good customer rapport are critical.
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location. Minimal direct supervision required.
Travel & Physical/Environmental requirements:
Ability to travel up to 70% at times within the territory or other areas as required.
Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.
Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
Maintain a valid driver’s license and safe driving record
WHAT WE OFFERThe role offers flexible work hours. We offer competitive remuneration, sales incentive plan bonus scheme, healthcare, and a range of employee benefits.Thermo Fisher Scientific is the world leader in serving science. We offer employment with an innovative, future-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
