Work ScheduleFirst Shift (Days)Environmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific Inc., we are at the forefront of the fight against cancer, environmental protection, and food safety. Our work has a tangible impact on people's lives, and we strive to support our employees in achieving their career aspirations. As a Scientific Software Support Specialist in our Information Technology division, you will play a crucial role in assisting our customers in effectively using our world-class Chromatography Data System (CDS) and Mass Spectrometry (MS) Software. What sets this opportunity apart is the chance to be part of a collaborative team dedicated to resolving customer issues and delivering flawless support.In this role, you will have the opportunity to:
Develop strong relationships with teams across various departments, including Software Development and Product teams.
Continuously learn about new technologies and stay up-to-date with our supported products
Engage in on-site visits to build strong customer relationships and address any concerns that may arise
Advocate for our customers, identifying mutually beneficial resolutions
Location: There is one position that is posted in multiple locations. Candidate would live in one of the upper 48 United States.Responsibilities:
Provide technical support to internal and external customers using our CDS and MS Software
Resolve software-related issues promptly and efficiently
Collaborate with diverse teams to ensure seamless product integration
Conduct on-site visits to build relationships and address customer concerns
Serve as a customer advocate, finding ways to enhance our products and offering feedback to the development team
Requirements:
High School Diploma or equivalent required; Bachelor's Degree in Computer Science, Mathematics, Life Sciences, or related field preferred
Minimum of 3 years of experience in scientific software technical support for Chromeleon, Empower, ChemStation, Ardia Platform or similar platform.
Experience as a CDS Administrator or Super User
Proficiency in CDS or MS Software in an enterprise deployment
Solid understanding of Windows Server, Win 11, and Win 10 deployments
Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
Excellent collaboration and teamwork skills
Emphasis on delivering exceptional customer service and a commitment to ensuring customer satisfaction
Demonstrated ability to effectively organize tasks and manage time efficiently
Willingness to travel nationally and internationally, up to 20% of the time
Thermo Fisher Scientific Inc. is an equal opportunity employer and values diversity in our teams. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for a position, please contact us at accommodations@thermofisher.com.If you are passionate about making a difference and want to contribute to our mission of making the world healthier, cleaner, and safer, apply today at http://jobs.thermofisher.com.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
