Independent Transportation Network Lehigh Valley (ITN Lehigh Valley) is looking for a part time Rides Coordinator/Dispatcher (25 hrs/wk). Interested persons must be dependable, energetic, courteous, and enthusiastic with a strong work ethic.
ITN Lehigh Valley is a non-profit senior transportation service providing transportation in private automobiles to people 60 years of age and older and visually impaired adults of any age.
Candidates must be able to work weekday afternoon hours from 12:00 – 5:00 pm. There is a possibility for some remote hours.
Responsibilities Include:
Cover ITN Lehigh Valley phones
Entering ride reservations into proprietary software system
Routing driver routes
Generating and distributing ride manifests to drivers via email
Communicating with drivers as needed
Handling rider complaints, reservation changes, and cancellations
Enter new ride members and volunteer drivers into the database.
Assist with regularly required reports and mailings
Generating invoices and entering payments into the database
Mail information materials to prospective riders and mail birthday greetings, information packets, gift certificates, and annual mailings such as Volunteer Annual Statements.
Qualifications
Excellent computer skills and experience with Excel
Excellent interpersonal and customer service skills
Strong written and verbal communication skills.
Ability to work without close supervision and meet timelines
Familiarity of Lehigh Valley streets, highways, and general locations
Ability to plan, organize, problem solve, and prioritize in a fast-paced setting
Experience working with staff and volunteers preferred
Must be comfortable with computers and office equipment
Proficiency in Microsoft Office applications with the ability to learn new technologies quickly.
Positive attitude with passion for helping the local community.
Commitment to ITN mission and values
