Reference #: 061e5377-a826-4c6b-829a-4acc94b17a72
DescriptionThe Fraud Risk Manager is responsible for designing, enhancing, and performing strategy concepts regarding Northwest's fraud processes, procedures, and programs. This role will develop the oversight capabilities necessary to appropriately understand and mitigate fraud risk within the organization. This includes the performance of fraud risk assessments, management of issues and findings, development of key governance materials and design of fraud risk reporting necessary to articulate the enterprise fraud program.
Additionally, the Fraud Risk Manager will collaborate with leaders across all lines of business as well as senior management and regulatory agencies. This role resides within the Financial Crimes division and is expected to have strong domain knowledge of fraud risk and controls frameworks, industry best practices, and banking regulatory requirements. The Fraud Manager will partner with various risk and business line stakeholders to help solve complex risk issues and projects.Essential Functions
Collaborate cross-functionally with department managers, including risk management, operations, technology, and customer service teams, to ensure alignment and integration of fraud prevention efforts across the organization
Accountable for monitoring and developing fraud risk strategies including but not limited to electronic fraud, credit and debit cards, fraud disputes, checks, fraudulent payments, fraudulent account opening process and loan fraud including applications and disbursements
Oversight of daily Fraud related incident reporting/review monetary loss data to ensure impact to Northwest Bank is properly vetted; manage incident reporting for submission and presentation to relevant forums
Design enterprise-wide operational risk reporting, including the development, maintenance, and monitoring efforts of fraud key risk indicators and Risk Appetite Limits.
Partner and collaborate with business units, legal, risk, and compliance teams to ensure business is conducted in accordance with applicable laws, rules, and regulations regarding antifraud risk.
Manage the Fraud Risk Assessment process and drive review of broader risk and control assessments which may also capture fraud-relevant processes, risks and controls
Oversee, challenge, report and support ongoing transparency of risk mitigation activities across internal and external Frauds that Northwest Bank may be exposed to
Responsible for evaluating new tools and processes to enhance detection, reporting on overall Fraud losses and trends
Develop and deliver comprehensive training initiatives with our Marketing teams to educate bank & customers on identifying, preventing, and responding to various types of financial fraud, ensuring compliance with industry regulations and enhancing overall security awareness
Stay abreast of industry best practices, regulatory requirements, and emerging technologies related to fraud prevention and detection, and incorporate relevant insights into our fraud strategyAdditional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipmentAdditional Responsibilities
Work with Testing and Training Compliance Manager and Business Unit Compliance Specialist to implement and complete risk assessments
Attend compliance training events to stay current with regulations
Identify risk and test controls designed to minimize risks
Communicate results to Compliance Department, Business Unit Compliance Specialist and Business Unit Management
Perform other related duties and projects as assigned
Keep informed of new developments and ideas which could impact NorthwestSafety and Health for Supervisors with Direct Reports
Provide leadership and positive direction for maintaining the safety and loss prevention program
Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
Help implement emergency proceduresQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education
Bachelor's Degree Financial Crimes, Criminal Justice, Business, Finance or related fieldWork Experience
8 - 12 years Banking Experience
3 - 5 years Supervisory experienceGeneral Supervisory/Manager Knowledge, Skills, and Abilities
Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty mattersAdditional Knowledge, Skills and Abilities
Analytical & Investigative Skills
Adaptability and continuous learning
People management and leadership skills
Strategic thinking
Relationship building
Problem-solving
Foster a collaborative culture
Business acumen
Data analysis
Technical expertiseLicenses and Certifications
Certified Fraud Examiner CFCI or related Certification Upon HireThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the
