Are you passionate about providing excellent customer service and making a difference in patients’ lives? Join UPMC Somerset Family Practice as a Patient Services Representative!In this role, you’ll warmly welcome patients, promote user-friendly technologies, and educate them on their financial obligations. You’ll also schedule follow-up appointments, connect patients to financial advocacy resources, and update their demographic and insurance information.Your strong customer service skills will ensure that patients and their families have the best experience at UPMC physician practices, hospitals, and outpatient surgery departments. If you’re ready to be part of a team that values service excellence, apply now and help us create a positive impact on our patients’ healthcare journey.During training you'll primarily work out of the Somerset office and once trained, float to the Berlin office.Responsibilities:
Greet all patients warmly.
Guide patients through self-arrival technology or check them in at the desk.
Collect copayments and other applicable payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments and connect patients to ancillary services.
Help patients navigate the healthcare system with clear instructions.
Register patients in the Biometrics program and explain its benefits.
Promote and assist with MyUPMC patient portal registration.
Confirm insurance benefits and obtain consent signatures following HIPAA rules.
Assist with administrative duties like scanning medical records and faxing.
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
