Key ResponsibilitiesLead, coach, and develop a team of Client Service Directors and Specialists.Establish client coverage standards, service governance practices, and performance expectations.Maintain direct ownership of strategic client relationships and executive stakeholder engagement.Serve as the senior escalation point for complex client issues and critical service events.Present to executive leadership and client steering committees on service performance, risks, and strategic initiatives.Partner with Operations, Product, Technology, and Client Coverage leadership to improve service delivery and client outcomes.Drive continuous improvement initiatives, process standardization, and service model enhancements.Promote a client-centric culture focused on accountability, responsiveness, collaboration, and service excellence.Support organizational planning, succession development, and long-term growth of the Client Service function.Regards,Mohammed ilyas,PH - 229-264-4024 or text - 229+469-1455 or you can share the updated resume at Mohammed@vtekis. com
