Montgomery County Community College invites applications for the Part-Time Student Services Assistant position. The Part-time Student Services Assistant will provide support to both new and returning students at the College as part of the College's mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center.This includes in-person and back-office duties.Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.Position 1: Monday through Friday: 8:00am-1:00pm & Saturdays, as neededPosition 2: Monday through Thursday: 2:00pm-7:00pm; Friday 12:00pm-5;00pm & Saturdays, as neededThese positions are 25 hours per week. During peak times, employee may work up to 29 hours.This position has college-wide responsibilitiesand requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.This position has been approved for a flexible work option arrangement. The schedule will be hybrid, consisting of four (4) days on campus and one (1) day remotely. This flexible work option arrangement is in effect until August 31, 2023; however, the College will re-evaluate in February 2023 for the possibility of continuation for September 1, 2023 through August 31, 2024 as well as annually thereafter.Flexible work options can be endedat any timeby the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.ESSENTIAL KNOWLEDGE & SKILLS:
Education/Training/Work Experience:
High School diploma or GED required with 3 years work related experience required OR
Associate's degree may be preferred with 1 to 2 years work related experience required
Proficiency in computer skills required
Excellent communication, both written and oral required
Specialized Knowledge & Skills:
Specialized training in specific software or process may be required
Customer service skills
Problem-solving skills
Ability to take initiative and work with minimal supervision
Additional Information Required:
Ability to multitask
Attention to detail
Ability to maintain confidentiality
Ability to prioritize workload
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- Ability to use some discretion and judgment
- Ability to work within a team-oriented settingMontgomery County Community College offers a comprehensive curriculum of more than 100 degree and certificate programs, a Virtual Campus, a Culinary Arts Institute, a Municipal Police Academy, and specialized workforce development programs, all of which leverage the College's nationally ranked use of innovative technology. An Achieving the Dream (AtD) Leader College, the institution is positioned at the vanguard of national efforts to increase completion, improve learning outcomes, and remove barriers to access for more than 24,000 students annually. The College is also recognized regionally and nationally for its sustainability leadership, work with military veterans, and community service and service-learning opportunities. Montgomery County Community College was recognized by NISOD and Diverse: Issues in Higher Education as one of sixteen "2021 Promising Places to Work in Community Colleges." Visit mc3.edu or join us on Twitter @mccc.Apply online: For the complete job description and to apply for this position, please visit https://www.mc3.edu/employment-opportunities These positions are open until filled.Montgomery County Community College is committed to assuring qual opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex (including pregnancy), ancestry, national origin, age (40 or older), affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran's status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes.Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC,attitleixcoordinator@mc3.edu.All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at504@mc3.eduor 215-619-7383.
