Carlisle Companies Incorporated, a worldwide leading diversified manufacturer of premium building products and related technology has an immediate opening for a Order Management Specialist I to join our Versico Customer Service Team in Carlisle, PA.This position is the primary liaison between divisions of Carlisle Construction Materials and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.Duties and Responsibilities:
Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.
Works with colleagues in inventory and production planning to source material for
Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
Creates a strong relationship with customers, representatives, and regional
Required Skills/Abilities/Knowledge:
Effective written and verbal communication
Strong negotiation
Basic mathematics
Organizational and time management
Ability to answer various customer inquiries in an accurate
Knowledge of production scheduling
Understanding of shipping and freight
Education and Experience:
Associates or bachelor's degree
Minimum experience in one of the following fields: order management, logistics, or inventory
Experience working to serve internal and/or external customers
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
