JBT Corporation
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.
Customer Care Specialist
US-PA-Chalfont | US-PA-Philadelphia
Job ID: 2024-12860 Type: Regular Full-Time # of Openings: 1 Category: Customer Care
JBT Corporation
Overview
Come Grow With UsJoin a world class organization with an entrepreneurial work environment and innovative spirit!JBT Corporation's Automated Systems business is a leading global supplier of automated, self-guided vehicle systems to the automotive, food & beverage, hospital and consumer product manufacturing industries. With offices in the United States and Europe, we are one of the world's leading producers of automated vehicle systems.We have an opportunity for a Customer Care Specialist to join our talented team.Responsibilities
Entering orders for replacement parts and service
Responding to customer requests for parts and service and sending out quotes.
Proactively soliciting inquiries and orders from existing customers.
Expediting customer orders, providing current status and shipping / tracking information
Actively updating and accurately maintaining ERP system.
Having a solid technical knowledge or ability to learn of vehicle parts and services.
Assisting Accounts Receivable with specific collection issues related to customer orders
Qualifications
Associate degree or equivalent; or one to three years related experience and/or training; or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Would be beneficial to be able to read and interpret mechanical and electrical layout drawings.
Proficient in Microsoft Office Word, Excel.
Knowledge of ERP Systems; Syteline experience a plus. What we offer:
Transparent leadership team business goals and objectives regularly communicated through monthly meetings
Casual work environment
Company culture of continuous improvement
Competitive salary and benefits medical, dental, vision, life insurance, and disability
Benefits begin your first day of employment
Generous education reimbursement benefits
Robust retirement benefits with company match
Vacation, sick, and holiday paid time-off
Candidates must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Op ional Practical Training OPT who will require H-1B status, TNs or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.Follow us: Facebook - https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FJBTAutomaticGuidedVehicles&data=02%7C01%7CAlycia.Hannum%40JBTC.COM%7C04f59a38d9054ecb3d0908d6ddf9c3ec%7C91c2207902ce47e8bb5bc93a3d5f1a78%7C0%7C0%7C636940462188991625&sdata=52vjFstI7cDKxxpmRlgyH3%2FEp7u%2BLkTLvSGQtGogUwI%3D&reserved=0 | Twitter - https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FJBTAGVC%3A%2FUsers%2Fmcconnl%2FDocuments%2FAdd-in%2520Express&data=02%7C01%7CAlycia.Hannum%40JBTC.COM%7C04f59a38d9054ecb3d0908d6ddf9c3ec%7C91c2207902ce47e8bb5bc93a3d5f1a78%7C0%7C0%7C636940462189001624&sdata=ODTmSZo7Xnxcbxjg332TDHU3MYnm0GU8%2F6GET9pNcm4%3D&reserved=0 | LinkedIn - https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjbtautomaticguidedvehicles%2FC%3A%2FUsers%2Fmcconnl%2FDocuments%2FAdd-in%2520Express&data=02%7C01%7CAlycia.Hannum%40JBTC.COM%7C04f59a38d9054ecb3d0908d6ddf9c3ec%7C91c2207902ce47e8bb5bc93a3d5f1a78%7C0%7C0%7C636940462189001624&sdata=eoNEtTq20OEjNaVtWjbBk0mZekzeKBQ70v0ZbYmWIBk%3D&reserved=0 | YouTube - https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FAutoGuidedVehicles%2Fabout%3Fdisablepolymer%3D1&data=02%7C01%7CAlycia.Hannum%40JBTC.COM%7C04f59a38d9054ecb3d0908d6ddf9c3ec%7C91c2207902ce47e8bb5bc93a3d5f1a78%7C0%7C0%7C636940462189011619&sdata=grmC%2Br8nmXLxSmRLTFNLnGn%2F0Ea2OI1LSs6rNq8pAIQ%3D&reserved=0 | Blog - https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fblog.jbtc-agv.com%2F&data=02%7C01%7CAlycia.Hannum%40JBTC.COM%7C04f59a38d9054ecb3d0908d6ddf9c3ec%7C91c2207902ce47e8bb5bc93a3d5f1a78%7C0%7C0%7C636940462189011619&sdata=69yi89ZeF65DsYUiB%2FbNDClOgABEDjHe9DN5B8D1WH8%3D&reserved=0Equal Opportunity Employment:John Bean Technologies Corporation JBT provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact AGV or Amir.Whittington@jbtc.com#LI-SH1PI250755483
