Reference #: 1829482
We are working with a large corporate client near the Pittsburgh airport and they are looking for temporary Customer Service Representatives. This is for their holiday ramp up and are estimated to last at least 8-10 weeks. The CSRs will train 3 weeks on 1st shift 8am to 5pm Monday through Friday. Attendance is a must and absences during this time will result in end of the assignment. It is imperative that all CSRs complete training together. Once this period is over, then CSRs will move to their assigned shift and those are listed below. You will be able to pick your shift, but once assigned it will be the same shift the entire project. Holiday work will be required including Thanksgiving, Black Friday, Cyber Monday and possibly Christmas Eve and New Years Eve if they fall on the assigned shift days. This project is estimated to last October 28th through the first week of January, however, it is possible there will be extensions into 2024 and some roles maybe able to turn into long term employment. This will be based on performance and business need and is not guaranteed. This is a call center environment, but all work is done remotely. Past call center experience is a must and experience working in a remote call center is preferred. Hunter Hamilton does offer hourly/weekly pay, direct deposit and temporary health benefits.Role/Responsibility
- Provides support and resolution for customer interactions that are transferred via phone from our Tier 1 level Customer Service Team
- Provide support and resolution for dedicated channels across Store Support, Scorecard Gold and Delivery & Assembly interactions
- Will be responsible for taking over the interaction and supporting the customer with resolution.
- Will be trained on multiple systems to troubleshoot order and service related issues and have the ability to reach out to cross functional business teams and vendors for resolution.
- May need to make outbound phone calls or formulate an email follow up response for interactions that require more time and research.
- Resolve interactions placed into specific 'queues' by our Tier 1 Customer Service Team.Requirements:
Strong, written communication skills are required and experience in writing professional email responses.
Experience
1+ years of customer service experience in a call center environment is required, experience in a remote call center environment is a plus
MS Office skills
Ability to commit to the entire length of the assignment through the end of the year starting in October and running through January 1st
Training is the first 3 weeks Monday through Friday 8-5pm ET, attendance is mandatory and no absences will be allowed. Then you will go to your selected shift and stay on that shift for the remainder of the project, no rotating is required. Working Black Friday is Required of all shifts.Shifts:
Sun/Mon/Wed/Thur/Fri 10am to 7pm ET
Mon/Tues/Wed/Fri/Sat 10am to 7pm ET
Mon/Tues/Thur/Fri/Sat 10am to 7pm ET
Sun/Mon/Wed/Thur/Fri 12pm to 9pm ET
Mon/Tues/Wed/Fri/Sat 12pm-9pm ET
Mon/Tues/Thur/Fri/Sat 12pm to 9pm ET
Sun/Mon/Tues/Thur/Fri pm to 10pm ET
Mon/Tues/Wed/Fri/Sat 1pm to 10pm ETAfter you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Hunter Hamilton
Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
