Job Title Energy Assistance Specialist/Customer Service RepresentativeLocation: Dunbar, PA 15431 – 100% OnsiteDuration: 06 months contractJob Description:Looking for a Customer Service Representative who will be working with Energy Assistance Team. Provide inbound support to customers related to their query, complaints and service request.Responsibilities:
Assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies.
This position will be responsible for activities in Maryland, Pennsylvania, and Virginia.
Provide backup & support to Energy Assistance Team Leader Respond to all internal and external inquiries regarding fuel funds and energy assistance.
Process associated paperwork regarding fuel funds and energy assistance.
Monitor and resolve investigation memos related to fuel funds and energy assistance
Approve individual energy grants, document, and track receipt Liaison with external administering agencies for inquiries, grant approvals & procedural issues
Coordinate interventions with external administering agencies to provide resolution for extenuating Crisis situations.
Implement State specific procedures to insure compliance with state and consumer protection regulations.
Experience:
Requires a high school diploma
Minimum 1 year experience within a Call Center environment
Trouble shoot, analyze, and problem-solving capabilities
Oral & Written communication skills
Excellent Customer Service Execute accurate and timely energy assistance and fuel fund transactions
Effectively respond to internal and external inquiries
Implement efficient procedures established to maintain program compliance.
Skills:
Call Center environment
Customer Service
Education:
High School required.
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
