Reference #: CUSTO003446
DescriptionCustomer Finance Coordinator, Full-Time, Forks
GENERAL SUMMARY:
Customer Finance representative for a broad range of the customers (excluding the largest customers). Responsible for Accounts Receivable deduction investigation and resolution, returns/markdown analysis, and monitoring of trade spending. Assists Sales Representatives with analysis of customer profitability statements. Identifies opportunities for business efficiency and process improvement. Assists with ad hoc department projects as requested.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Serve as Finance primary point of contact on all shortage deduction inquiries. Serve as internal subject matter expert of shortage deduction processes.
Evaluate the validity of customer A/R deductions using reporting & analysis, interpretation of customer backup, discussions with Sales Representatives, and knowledge of common Crayola business practices. Prepare documentation sufficient to explain rationale for disputing invalid deductions. Employ good judgment in countering customer arguments/claims for funds.
Handle resolution of valid deductions in a timely manner via credit memo or approved write-off. Authorize product returns/markdown requests in compliance with policy and in a manner that is most profitable to Crayola taking into consideration inventory status and customer history.
Work with Sales Representatives on analysis and explanation of customer profitability statements. Identify profitability trends and call out risks and opportunities to Sales counterparts.
Work cross-functionally with key internal and external partners (Buyers, Accounts Payable, Brokers, EDI, Sales, etc) to create process improvements leading to a reduction of claims.
Assist Sales and internal associates with the review of customer metrics (including invoice match rate, fill rate, on-time delivery, etc) that will identify areas of efficiencies for both the customer and Crayola.
Assist with customer presentations, account planning, and POG as requested by analysts and Manager
Ensure that trade plans are not overspent. Monitor vendor agreements and programming offered to ensure they are affordable within plan guidelines
JOB SPECIFICATIONS:
Associates with an emphasis in Business, Accounting or Finance preferred and/or minimum 3 years' experience handling customer claims.
Excellent verbal and written communication skills.
Strong interpersonal skills with ability to work cross functionally, influence others, reach consensus, and implement solutions to problems.
Excellent problem solving and analytical skills.
Strong attention to detail and time management skills
Proficiency in a variety of computer software applications in word processing, spreadsheets, database and presentation software (MS Word, Excel, Access, and PowerPoint).
Basic knowledge of accounting practices and procedures.
Knowledge of SAP accounts receivable and dispute management modules preferred.
PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WHY CRAYOLA?
Kid Inspired Culture
Free Admission to Crayola Experience for Employees
Community Volunteerism Opportunities
Annual Bonus Potential for all Full-Time Employees
Company Matched 401k & Employee Value Sharing Plan
Comprehensive Healthcare Benefits for Eli ible Employees
Education Assistance Program
Wellness Programs
Employee Resource Groups
Generous Product Discounts Onsite & Online
Company Sponsored Employee Events
Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment
Diversity & Inclusion at Crayola
We will cultivate diversity and create a culture of inclusion for our collective brands - one that grows through sustained action, demonstrates care for every life experience, inspires new products and content, and builds a sense of belonging in which every employee is able to be their very best. Learn more about Crayola's Diversity and Inclusion strategy: https://www.crayola.com/about-us/diversity-and-inclusion.aspx
Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx
We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Crayola is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, religious creed, color, sex, pregnancy, sexual orientation, gender identity, genetics, age, national origin, ancestry, physical or mental disabilities, use of a guide or support animal for a disability, a relationship to a person with a disability, veteran status, having a GED (rather than a high school diploma), or any other legally-protected status.
