Reference #: 1820
OverviewWhen you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1l, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
ResponsibilitiesThe Closing Coordinator Supervisor will serve as the immediate supervisor for the closing coordinators including hands-on involvement in daily monitoring of pipeline, workflow, quality and maintains a highly motivated, well-trained staff. The role will allocate appropriate resources to ensure seamless production in periods of peak volume and/or short staffing. The role will also perform loan closings tasks as described in the Closing Coordinator job description as needed to ensure team continues to meet established turn-time requirements. The role will ensure all policies and procedures are current and adhered to while all compliance guidelines are met and act as primary contact for all closing questions and communication between sales and operations.The role will manage and oversee daily operations of Closing functions to ensure efficient and accurate information is documented in the system of record and assign files to Closers to ensure equitable distribution of workload. The Closing Coordinator Supervisor will conduct periodic audits of random samples of closed loans to ensure all closing packages are prepared accurately and review current practices and policy and procedures, provides recommendations to management regarding changes that may enhance member service or improve efficiency within the department. The role will work with the Quality Assurance/Audit to review exceptions to ensure future compliance. The role will assist with the interview process for newly hired staff and trains incoming closing staff and attend/assist Assistant Vice President Quality Assurance and Closing with closing meetings. Finally, the role will provide input on employee performance reviews, administers time clock and payroll information, and assists with approval of vacation requests.
This is a hybrid opportunity that will require you to be in office at our Headquarters (in Enola, PA) 1-2 days per week. This position may require in-person trainingSKILLS:
Strong analytical, problem-solving, and creative thinking skills
Advanced interpersonal, communication and training skills
Strong organizational and planning skills
In depth knowledge of the lending theory, industry practice and Members 1st Policies
Skills and familiarity with PCs and applicable software
Focused on deliverables and meeting departmental and credit union deadlinesPREFERENCES:
NoneCORE COMPETENCIES:
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS:
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Qualifications
5-7 years of related experience in Mortgage Lending
2-3 years of Sr. Closing Coordinator Role Experience in Leadership, Performance Management and Staff Development
About Us
At Members 1st, we look for individual who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks: Quick Reference
Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
Nationally recognized 401K with up to 10% company match that helps you prepare for your future
A multitude of benefits and incentives to stay mentally and physically healthy
Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree
Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you
WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
Women in Leadership
Diversity, Inclusion and Belonging
Care Connections
PEER (Peer Experience, Engagement and Recognition)
Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
Join a company that grows with you - personally and professionally
Does this position require a valid Drivers License?No
Education LevelGeneral and business knowledge equivalent to an associates degreeEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
