Reviews case files to ensure compliance with contractual agreements May perform case management, eligibility and data entry duties for customers.Partner with Performance and Quality team to work with centers to ensure performance expectations are met and data entry meets quality expectations.Compile data for reporting progress of programs.Conducts trainings with new hires and ongoing training with tenured staff.Partners with leadership team to develop corrective action plansInteracts one on one and in groups with individuals from a diverse range of backgrounds Availability for out of office meetings, conferencesCreates, implements, and monitors Standard Operating Procedures (SOPs)Demonstrate knowledge of quality assurance procedures and federal, state and local workforceCoalition laws and mandatesCollaborate with Job Developer to connect job seekers with employersResponsible to drive center enrollment and spending goalsMaintain existing linkages to community resources and develop new ones.Provide information regarding available services to business community.Ensure data entry and data integrity of all employer services in appropriate databases.Other duties as assigned
