Crisis Services responds to callers 24/7 on the crisis line and 988 Lifeline. Crisis Services staff meet with callers in the community (anywhere in Erie County) to provide crisis counseling and help individuals get connected with resources Crisis Services assists clients of all ages regardless of race, religion, gender identity, sexual orientation, or economic status. Crisis Services has a shift supervisor on at all times, along with 2-4 Crisis Clinicians. There is a Crisis Clinician Supervisor and the Crisis Center Director who are available to consult with as needed. Individuals can also choose to walk in to meet with a clinician 24/7. All services are free and confidential.Crisis Services has two diversion programs which individuals can be referred to in an attempt to keep people out of the hospital or legal system if possible. Crisis Services has a Mobile Follow-Up Coordinator to provide additional support and assistance with getting set up with referrals. Crisis Services also co-responds with law enforcement frequently and responds to traumatic events in the community.The dress code for this position is business casual. Parking is provided on site at no cost. The schedule for this position will be evenings, 2pm-12am.The Crisis Clinician Assoicate position is now eligible for a SIGN-ON BONUS! If you are seeking a change and looking to make a difference in an underserved population, now is your moment to find your place at UPMCSign-On Bonus Details:
· $3,500 with a 2-year work commitment
· $5,000 with a 3-year work commitment
Responsibilities:
Successfully participate in and complete Crisis Clinician orientation process.
Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician.
Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills.
Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
Work efficiently and independently in crisis setting.
Support consumer and negotiate appropriate referral services.
Consults with the Clinician II to establish disposition plans.
Advocates for Consumer admission to Crisis Residential program when appropriate.
Encourages Consumers to consider admission to Walk-In program for further support and assessment when appropriate.
Meets documentation expectations and completes all required paperwork.
Completes face to face crisis assessments.
Responds to telephone calls from consumer(s), community, and natural supports.
Manages crisis situations effectively using positive approaches.
Participate in interdisciplinary activities such as trainings and staff meetings.
Completes case reviews.
Helps to manage and support the therapeutic milieu, including safety.
Bachelor's Degree in Psychology, Counseling or Social Work.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Recovery-oriented interpersonal relations. Licensure, Certifications, and Clearances:
Automotive Insurance
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Driver's License
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
