IT Support Analyst - ITSUP016901DESCRIPTION/RESPONSIBILITIES:
iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers, and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.iPipeline makes it easier for people to purchase investment and insurance products that secure their financial future. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville (NC), Ontario (CA), Philadelphia, and Salt Lake City. Visit www.ipipeline.com.We are currently looking for an IT Support Analyst to join a collaborative project team working hybrid from our Exton, PA location. As a member of the Product Support team, the IT Support Analyst will contribute to the stability, reliability, and security of controlled IT infrastructure through establishing and adhering to operational standards and best practices.Responsibilities:
Provide day-to-day support for cloud and collocated infrastructure
Support multiple project teams in a SaaS and Managed Service environments
Maintain all networked enterprise systems in a patched, secure, and stable state
Develop and implement operational standards, processes, and documentation
Work closely with the operations team to support customer-facing products
Participate in an on-call rotation for product software deployments and escalations during critical
service outages
Work with project delivery and design teams to develop and implement new technical solutionsREQUIRED SKILLS:
Associate Degree
Release Management Experience
Devops exposure
1-3 years of Windows and/or Linux systems administration and network technology
Experience working in an organization that follows operational best practices including capacity
planning, change control, certificate management, server patch management
PowerShell or shell scripting prefered
Experience with configuration management tools
Very good verbal and written communication skills
Effective time management, planning and organizational skillsPreferred:
Knowledge of Jenkins, Octopus, GitHub
Experience with Catchpoint CloudWatch, New Relic, PagerDuty, Splunk, Log management
Experience or certifications in AWS cloud administration
Knowledge of DevOps conceptEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
