Field Support Specialist

Field Support Specialist

02 Mar 2021
Pennsylvania, Fortwashington, 19034 Fortwashington USA

Field Support Specialist

Job title – Field Support Specialist
Location – Raritan, NJ
Hourly Rate – $Negotiable
Job Description
Responsibilities: -
Person to possess the basic networking skills to directly console to a device and perform basis configuration
Team to possess knowledge on Telecom connectivity kits (Cat cable punching tool, MDF punching etc.)
Person to have knowledge on different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard; ) & fiber testing equipment
Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc. )
Tasks to be performed by FSO under onsite MACD'S are below
Add/remove CSU/DSU
Add/remove out of band access devices/modems
Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
Rogue device identification (tracing the cable from the switch to the end location)
Wiping configuration
Technician to have knowledge on MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
Technician to perform Site surveys perform (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
Technical Requirements
Required Skills / Qualifications:
• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
• Strong Experience in providing Hands & feet Support for Network and Datacenter Devices
• Strong knowledge on hardware, software, and networking concepts
• Good knowledge in KVM
• Strong knowledge on cables and connectors etc CAT45,fiber cables,SFP etc.
• Strong Customer service skills
• Strong written and verbal communication skills

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Knowledge of MS OFFICE & O365
- Customer handling skills
- Able to handle unforeseen escalation situations
- High level of acceptance
- Can drive HCL's value and its methodology
Other Skills / Experience
Give support to network & security devices. , un-racking, packing, installing and shipping equipment to multiple locations
Years of Experience
Min 5+ years experience in a similar position Work in similar technical profile.
2-3 years of Datacenter experience

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