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DescriptionJob SummaryPerforms all aspects of POS(point of sale) transactions to include: cash, credit cards, meal tickets, and promos. May also support the retail food serving duties as needed.Essential Job Functions
POS Register Functions
Can effectively perform and navigate the functions of the POS system
Can trouble shoot issues and call for support as needed
Assists with the training of new register associates
Cash Handling Procedures
Operates cash register according to procedures for cash handling
Ensures customers are charged appropriately for food items
Cash transactions are immediately put in till drawer
Credit card transactions are processed through the payment gateway
Notifies supervisor immediately of any difficulties or discrepancies at the register
Keeps receipts of VOIDS with documentation and meal tickets for balance reconciliation
Performs closing shift procedures including reconciliation of till drawer
Customer service
Performs excellent customer service skills with all customers
Answers questions about café food items
Handles service recovery immediately or involves supervisor as needed
Receives and distributes all messages in a timely manner
Other duties as assigned including: barista and serving duties
Prepares and serves drinks and food according to food safety guidelines
Practices good hygiene which includes hand washing and wearing hair restraints
Uses gloves when serving and preparing food
Properly labels and discards out of date items
Stocks items with FIFO guidelines
Performs routine cleaning assignments
Properly operates all equipment including coffee machines
Reports any equipment malfunctions or unsafe working conditions promptly to supervisor
Required Qualifications
Must be 18 years of age.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
Basic math and keyboard proficiency.
Ability to communicate with all members of the health care team
Proficient in the use of Excel Spreadsheets.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications
Equivalent knowledge.
Serve Safe Certification.
License, Certification & Clearances
Act 34-PA Criminal Record Check from the PA State Police system
Supervisory Responsibilities
This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.
Position Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
Travel may be expected locally between Independence Health System locations.
LEAN
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Independence Health System, vision and values.
AAP/EEO
Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health System will conform to the spirit as well as the letter of all applicable laws and regulations.
Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.
Work EnvironmentEffective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelinesWhen lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.Essential – Absolute Necessity.Marginal – Minimal Necessity.Constantly – 5.5 to 8 hours or more or 200 reps/shift.Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.Rarely – Less than 0.25 hours or less than 2 reps/shift.Physical ConditionEssentialMarginalConstantlyFrequentlyOccasionallyRarelyNeverExtreme HeatXxExtreme ColdXxHeightsxConfined SpacesxExtreme Noise(>85dB)xMechanical HazardsXxUse of Vibrating ToolsXxOperates Vehicle (company)xOperates Heavy EquipmentxUse of Lifting/Transfer DevicesXxRotates All ShiftsXx8 Hours ShiftsXx10-12 Hours ShiftsxOn-CallxOvertime(+8/hrs/shift; 40/hr/wk)XxTravel Between SitesxDirect Patient CarexRespirator Protective EquipmentxEye ProtectionxxHead Protection (hard hat)xHearing ProtectionxHand ProtectionXxFeet, Toe ProtectionxBody ProtectionxxLatex ExposurexSolvent ExposurexPaint (direct use) ExposurexDust (sanding) ExposurexEthylene Oxide ExposurexCytotoxic (Chemo) ExposurexBlood/Body Fluid ExposurexChemicals (direct use) ExposurexxMist ExposurexWax Stripper (direct use)xNon-Ionizing Radiation ExposurexIonizing Radiation ExposurexLaser ExposurexPhysical DemandsWhen lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.Essential – Absolute Necessity.Marginal – Minimal Necessity.Constantly – 5.5 to 8 hours or more or 200 reps/shift.Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.Rarely – Less than 0.25 hours or less than 2 reps/shift.Physical ConditionEssentialMarginalConstantlyFrequentlyOccasionallyRarelyNeverBending (Stooping)XxSittingxxWalkingXxClimbing StairsXxClimbing StepstoolXXClimbing LaddersxStandingXxKneelingXxSquatting (Crouching)XxTwisting/TurningXxKeyboard/Computer OperationXxGross GraspXxFine Finger ManipulationXXHand/Arm CoordinationXXPushing/Pulling(lbs. of force)X15#CarryX30#Transfer/Push/Pull PatientsxSeeing Near w/AcuityXxFeeling (Sensation)XxColor VisionxHearing ClearlyXXPulling/Pushing Objects OverheadXxReaching Above Shoulder LevelXxReaching ForwardXxLifting Floor to KnuckleX10#Lifting Seat Pan to KnuckleX10#Lifting Knuckle to ShoulderX10#Lifting Shoulder to OverheadX10#When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
