Vacancy expired!
RESPONSIBILITIES:
Kforce is seeking a full-time Field Support Representative for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in Harrisburg, PA, and our client's capital digital print equipment.
While working as a Kforce employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.
Responsibilities include:
Field Support Representative will perform on-site installations, break fix, customer training, and configuration of equipment
Diagnose and resolve problems related to hardware, software, and workflow on customer sites
Perform on-site customer training for the operation and proper maintenance of equipment
Proactively and reactively look for solutions to prevent problems from occurring at customer sites
Perform machine-specific calibrations on customer sites
Educate customers on proper settings, file formats, etc. in software for compatibility with equipment
Analyze customer workflows and advise them on improvements that can be made to increase efficiency
As a Field Support Representative, you will perform maintenance and troubleshooting on equipment
Prepare weekly reports for management regarding visits to customer sites and work performed there
Delivery of service to large enterprise, complex, or corporate accounts
REQUIREMENTS:
Minimum Vocational/Diploma/Associate degree (technical field) with 3-5 years of experience
Experience with support of electromechanical and/or digital print products
Strong technical and communication kills and ability to improvise
Strong customer relationship skills & ability to manage complex Customer problems
Good teamwork with peers and company personnel
Demonstrate consistent, acceptable performance
Advanced technical troubleshooting and excellent communication skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
