Description We are looking for a diligent Loan Servicing - Customer Service professional to join our team in the financial services industry, located in HERMITAGE, Pennsylvania. In this role, you'll be tasked with managing customer interactions related to loan servicing in a call center setting. This position offers a short term contract employment opportunity.Responsibilities: Handle inbound and outbound calls related to loan servicing Manage and resolve customer inquiries related to their loan accounts Process and manage customer credit applications Maintain accurate customer credit records and account information Perform tasks related to mortgage processing as assigned Monitor customer accounts and take appropriate action based on account status Maintain a high level of professionalism and customer service within the call center environment Utilize skills in Mortgage Servicing and Bank Relations to effectively service customer accounts Resolve customer issues related to loan servicing in a timely and efficient manner Contribute to the overall function and efficiency of the MLS call center Requirements Proven experience in Mortgage Servicing, ideally within the Financial Services industry Strong knowledge of Bank Relations and the ability to maintain and develop these relationships Prior experience in Call Center Customer Service, demonstrating excellent telephone etiquette and communication skills Strong problem-solving capabilities, with the ability to identify and resolve customer issues promptly Excellent organizational skills and attention to detail, ensuring all customer inquiries are tracked and resolved efficiently Ability to work under pressure and handle a high volume of customer interactions Proficiency in using computer systems and software relevant to the role Ability to work collaboratively within a team as well as independently Strong commitment to providing exceptional customer service at all times High level of integrity, trustworthiness, and adherence to privacy and confidentiality requirements. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
