Desktop Support Technician Level 2

Desktop Support Technician Level 2

Vacancy expired!

The L2 Support Analyst will be a member of the L2 Support Team, providing escalation support to THQ, Store, and Plant associates for all of the company's Standard Technologies. As a member of the L2 Support Team, the successful candidate will deliver world-class customer service by quickly and effectively resolving more complex technical issues for which there may not be established knowledge assets to reference.

• On-site M-F (7am-5pm)

• Bachelor's Degree (Business Administration, Computer Science or related field) or equivalent experience.


• 3 - 5 years of experience with Microsoft Office Suite products including Outlook, HP Server, Laptop and Desktop hardware, ServiceNOW, Active Directory, Windows XP-10, Windows Server 2012, remote control technologies such as Microsoft Remote Desktop, HP VMS, Terminal Emulation programs, SCO Unix, Aruba wired and wireless networks and Avaya PBX/IP Telephony.


• Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively.


• Strong analytical and communication skills


• Prior experience with retail store operations and technologies preferred.


• HDI and/or ITIL certification preferred.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.



Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future