Join our team of Life Changers!UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Hummelstown.We are seeking to recruit an individual with exceptional customer service abilities, works well as a team player and has a dedication to patient care as we are a growing women's health practice!Hours are Monday-Friday -dayshiftNo holidays or weekends!Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!Responsibilities:
Coordination of Personnel and Functions:
Coordinates front office staff in performance of daily functions.
Attends billing/insurance meetings when appropriate.
Provides training to new staff and acts as a lead resource.
Conducts periodic update meetings with front office staff.
Maintains office supplies inventory.
Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.
Provides manager with regular updates on status of report resolution.
Works with the manager to facilitate all of the above.
Registration:
Obtains and verifies demographic, financial and guarantor information.
Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
Obtains and validates patient guardianship and ensures appropriate documentation.
Collects co-payments & payment for services.
Provides for patient confidentiality and privacy at all times.
Telephone Responsibilities:
Answers the telephone promptly, with a clear focus on customer service
Greets caller pleasantly-identify the department as well as self.
Returns phone calls to patients as directed by providers-documents in patient record.
Transfers calls regarding medical concerns to appropriate clinical personnel.
Ensures that all messages are given to the providers in a timely fashion.
Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.
Administrative/Office Support:
Process co-payments and payment of services, according to office procedure and reconciles account balances.
Completes bank deposit slip and ledger sheet for cash payments.
Review and correct financial system error reports on a daily basis and as needed.
Generates & send letters to patients as directed by the providers.
Faxes documentation to requested parties.
Completes patient checkout and schedules follow-up appointment.
Customer Service:
Confirms patient appointments.
Works with patient to resolve problems. If unable to resolve the problem, directs the patient to the Manager.
Properly explains payment policy.
Secondary Duties:
Reports acutely ill patients to the nursing staff/provider.
Scans information into the medical record.
Completes referrals as assigned.
Performs other duties as assigned.
Charge Entry as needed
High School graduate or equivalent.
Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility.
Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
Accuracy and attention to detail are extremely important.
Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.
Preferred:
Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
Knowledge of Medicaid, Medicare and private insurances plans.
Knowledge of insurance verification systems.
Previous team leader or supervisory experience Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
