The Operation Service Representative supports the company's customers and departments by performing multifaceted financial tasks related to invoicing, payments, and overall accounting and underwritingsupport. This position fosters strong relationships with our customers to maintain a high level of customer retention and product loyalty. This position processes all incoming premium, audit, and outstanding balance payments in compliance with MBG's policies, procedures, and regulations to support daily account balancing and closing accuracy; ensures all billing transactions are processed appropriately and reflected in customers' billing statements and balances; communicates and collaborates with internal departmentsto ensure MBG's billing system provides accurate payment information; positively and efficiently answers billing and customer service inquiries from external and internal customers; works with the IT Department when there is a production problem, work request, or need to need to collaborate for services testing and deployment; provides support to underwriting departments including processing non-premium bearing endorsements, company requests, and orders with vendors in accordance with filed rating and underwriting guidelines, state laws, and regulations, where applicable; documents current procedures and recommends improvements/changes as warranted to increase efficiency; cross trains and provides back up support to various functions within the department; and performing other miscellaneous duties as directed or assigned.Applicant must possess a general equivalency or high school diploma, associate degree preferred; banking/accounting experience preferred; demonstrated knowledge and understanding to banking/accounting policies, procedures, and regulatory guidelines as related to property and casualty insurance; demonstrated ability and experience with financial, banking, and accounting systems, programs, platforms, and/or reports to enhance customer service; strong customer service orientation and demonstrated ability in dealing with a variety of people;proficient interpersonal relations and communications skills (both written and verbal); proficient computer knowledge; proficient knowledge and understanding of MBG's billing system to produce and analyze daily/monthly billing transactions and reports generated from inquiries; demonstrated analytical, problem solving, organizational and time management skills; proficient math skills;general knowledge of insurance; embodies our core values of integrity, community, dependability, and courage; andminimum of 2 years work experience in related position(s).Full benefits package, including PPO health, dental reimbursement, vision, 401(k) and Roth 401(k), and PTO, starts the first of the month following employment.Please visit our website to learn more about us and why you might want to work with us.Equal Opportunity EmployerBest Places to Work in PA Employer 2009, 2010, 2011, 2012, 2013, 2014, 2017, 2018, and 2022
