The Admission Coordinator responds to all inquiries related to treatment at Discovery Behavioral Health in a professional manner to achieve a commitment to care for all qualified inquiries and providing appropriate referrals for those who are not.Essential Job Functions  Professional Demeanor:An Admission Coordinator must possess the ability to maintain a professional demeanor at all times. An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of communication, behavior and attitude when communicating with clients and other professionals. Be respectful and courtesy in all verbal, written and face-face communicationsPossess the knowledge of program and protocols while exuding confidence of suchMaintain confidentiality and integrity of staff, clients and referralsAn Admission Coordinator must be a team player and exhibit a supportive team approach to all tasks. The coordinator is an integral part of the program team and must always conduct themselves as such. An Admission Coordinator is required to possess the ability to organize their workspace, and work product in a manner that promotes efficiency and order.Maintain accurate and up to date recordKeep referral information up to date and in an accessible location.Keep all training information in their Admissions Binder for easy referencePossess an active and up to calendar or events and tasks readily available An Admission Coordinator understands there are key elements in every conversation that lead a caller toward a Commitment to Care.Welcome caller in an inviting and receptive mannerIntroduce oneself and initiate a dialog with the callerSpeak clearly and conciselyConvey authentic empathy and compassion through words and tone of voiceAble to communicate effectively the compelling features of the programCommunicate effectively w/ program directors, medical doctors and directorsAbility to demonstrate active listening skillsAbility to connect with clients, families and referral sources through effective rapport buildingEffectively discern if a caller meets initial criteria (within 2-3 minutes)Efficiently refer caller out to network partners if and when they fail to qualifyIdentify and investigate all flags that could disqualify a clientKnowledge and articulation of program features, advantages & benefitsSpeak passionately about the program while controlling the flow and direction of the callAbility to end a qualified or unqualified call with client feeling we are serving their highest needs and best interests. Technical Skills:Answer calls in an effective and professional mannerAbility to efficiently gather pertinent information in the initial call while inputting in SalesforceObtain referral and treatment team informationGather all insurance info and promptly initiate verification processKnowledge and articulation of features, advantages and benefits of programingPlace potential bed on hold if applicableMonitor benefit request to be sure we get it back in a timely mannerImmediately notify family/patient of benefitsProperly educate families on levels of care and Medical Necessity noting difference between benefit and authorizationKeep family engaged in communication and informed of next stepsConduct pre-admission screeningsGather medical data/records if applicableObtain appropriate approvals when indicated (medical, clinical, etc.)Confirm finances with patient/familyConfirmation calls and email sent to family/patientThis is a full-time position at our corporate office.
