Dispatcher/Customer Care

Dispatcher/Customer Care

30 Sep 2024
Pennsylvania, Lancaster, 17601 Lancaster USA

Dispatcher/Customer Care

Dispatches orders clearly and accurately and provides sufficient directions.

Responsible for scheduling, order taking, dispatching and customer relations.

Communicates with other departments in order to optimize the use of personnel and equipment.

Assists with repairs and maintenance of dispatching communication equipment.

Continuously monitor and improve logistics operations to reduce costs and increase efficiency.

Analyze shipment data to optimize routes and reduce transit times.

Provide excellent customer service and resolve any issues or concerns promptly.

Requirements:

High School education or equivalent required; college degree preferred.

Strong communication and organizational skills.

At least 1 year of like work experience required; 2-3 years preferred.

Effective oral, written and interpersonal communication skills.

Proven experience in dispatching and logistics operations.

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