Flooring Installation, Field Technician - 973DESCRIPTION/RESPONSIBILITIES:
At Ecore , we transform reclaimed materials into performance surfaces that manage energy and improve people's lives. Why does it matter? Because we believe innovative surfaces have the power to help people in motion be their strongest, healthiest selves, and innovative businesses can help protect the planet we share.Location: 715 Fountain Avenue, Lancaster, PA 17601We are looking for a new Flooring Installation, Field Technician to partner with flooring installers across the U.S. and help them with work through complex installs and maintenance issues. You will advise and t rain other using your own technical expertise plus the Ecore-certified methods .Core Contributions:
Support the selling process with communication to appropriate parties regarding thorough understanding of site requirements and concerns prior to installation.
Develop, maintain, and edit Technical Services protocols for customers on proper installation and maintenance methods of Ecore products.
Provide on-site and in-house field training for contractors and customers on proper installation and maintenance procedures. Support on-site installation and maintenance needs.
Work with the Technical Services team with resolving field complaints, claims and warranty issues from contractors and end users via phone, e-mail or site visits in a timely manner; keep claim database current and accurate.
Assist in the development of training materials and videos for installation and maintenance.
Responsible for in-house testing of related products and systems to include mitigation systems, subfloor prep materials, adhesives, welds, cleaners, cleaning equipment.
Up to 60% domestic travel to job sites and headquarters in Lancaster, PA.Essential Experiences:
5+ years of experience in resilient flooring installation
Strong background in flooring industry, installation support and manufacturing environments
Excellent written and verbal communication skills including the ability to maintain a professional composure during personally challenging circumstances. Problem solving skills and good judgment to work through customer claims in an empathetic manner.What we offer you:
Competitive medical, dental, vision, and prescription insurance coverage
401k with a company match
Earn PTO hours immediately
Tuition reimbursement
Opportunities for development
8-minute walk to eco-friendly public transportation from Red Rose Transit AuthorityEcore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this e ployer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.Other details
Job Function Indirect
Pay Type Salary
Travel Required Yes
Travel % 60
Telecommute % 100
