  Applies the highest quality standard in all areas of responsibility  Demonstrates strong client service skills, teamwork, and collaboration Proactively plans and multitasks to maximize productivity Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration Ensure that the quality policy program is understood, implemented, and maintained at all levels of the organization; identify, prevent, or correct any departures from the quality system Perform work for both routine and non-routine work as specified by separate and applicable technical job description for individual Develop and implement operational improvements Supervise others in performing client’s service requirements Coach, train, and develop others within the group with respect to their personal development and effective implementation of operational improvements Coordinate workflow and perform daily monitoring to meet TAT Conduct semiannual performance reviews, interview applicants, keep training records up to date for assigned employees, perform succession planning in preparation for growth Confront and address problems, concerns, and performance issues Coach and develop individual and team to maximize performance Foster motivation and morale Monitor and approve employees’ time worked through time-entry system Support and promote company policies and procedures Expand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needs Perform and/or assign other duties as requested to ensure smooth operation of department Perform all functions in support of and in compliance with all state and federal employment regulations Communicates effectively with client staff members Conducts all activities in a safe and efficient manner Performs other duties as assigned
