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Pet Care TechnicianRequired EducationHigh School DiplomaVet Assistant or Pet Care training program or equivalent minimum 1 year of working Pet/Vet/Rescue Care experienceRequired Training
Play Group safety orientation and training for Dog Language & Off-leash Play group (Book and DVD training) within 90 day probationary period
DVD study of pet CPR within first year of employment
DVD study of Pet First Aid within first year of employment
Successful completion of Pet Care Technician Level 1 & 2training within first year of employment
Successful completion of Pet Care Technician Level 2 & 3 training within 2nd year of employment
Required Skills
Demonstrate safe, compassionate, and effective handling of all pets
Demonstrate effective & positive leadership of all dogs
Excellent customer service (verbal and written) and be able to clearly explain dog behavior
Good observation skills & good hearing to ensure the safety of the pet care (within normal testing of vision and hearing)
Demonstrate high standards of organization in a fast paced environment
Ability to work as a team with fellow employees in the working environment
Computer literate
Knowledge of e-mail etiquette and proper grammar
Personal motivation to promote dog obedience and the ability to motivate others to do the same
Physical requirements:
The ability to lift 50 pounds from floor to waist levels regularly (may be combined with rotation or movement)
The ability to be on your feet for 6 8 hours
The ability to respond quickly to sounds with good reaction time and sudden/fast response
The ability to move safely over uneven terrain or in confined spaces
The ability to have good awareness and respond safely to dangerous situations
The ability to work in extreme weather
The physical ability to handle and safely manage large dog breeds up to 150#
Responsibilities
Understand and adhere to the Daily Operations Manual and the Employee Policies Handbook
Work evenings, weekends, and Holidays. Evenings, weekends, and Holidays are rotational and shared among all Pet Care Technicians.
Properly care for all pets regarding feeding, medicating, basic grooming, exercising and supervising playgroup. See Daily Operations manual for detailed instructions
Demonstrate working knowledge of computer in order to take reservations, check in/out, and invoice customers for all services
Answer phone in a professional manner, take messages, and respond in a timely manner
Effectively navigate the company website to ensure staff can direct a customer to online registration forms as well as training class schedules
Understand pet vaccination protocols. Provide customer notification of any expired vaccines. Call vet if needed to obtain written record of vaccinations
Retrieve pets from office and return pets to customer, encouraging good manners from dogs
Responsible for carrying at all times a slip line to move dogs safely and a walkie talkie to be able to communicate with staff
Complete arrival/departure inspection on all boarding guests and note any abnormalities as well as communicate any abnormalities to manager/supervisor
Communicate any pet issues (health concerns, behavioral concerns etc.) to manager/supervisor
Demonstrate knowledge of safe handling of a pet with anxiety/stress and aggression
Responsible to know Oscar's Pet Resort General Policies and accurately educating customers of policies
Be proactive and seek education from manager or supervisor for any area of incompetence
Maintain a clean work environment in office, hotel, gym, outdoor play yards, and dome. Daily/weekly cleaning lists are the responsibility of all technicians
Responsible for maintaining the Standard of Quality for all Pet Care as evidenced by proper handling using posi ive reinforcement, proper leadership, safe off leash play, fun and stimulating private play, as well as maintaining a clean and disinfected environment free of clutter and dirt.
Responsible for demonstrating good interpersonal skills with fellow employees and reporting differences to manager when problems cannot be resolved
Adhere to daily schedule and demonstrate good time management for customers, play group, as well as private play schedules.
Wear clean employee attire, which includes employer purchased shirts, or purchased vests/sweatshirts. Oscar's Pet Resort Logo must be worn and visible at all times. Slacks or shorts with no holes should be worn
Other responsibilities as assigned
CompensationCompensation starts at $10/hour up to $16/hour depending on experience and job skills. All compensation is assessed by the General Manager. Part time receives PTO. Full time receives PTO and paid holiday. All staff eligible for paid continuing education/training and discount on pet services and retail products. Career advancement is available and requires commitment and training.Working with dogs is not easy! People sometimes think we spend our day cuddling with dogs, but that is not often the case. Instead it is intense understanding of dog language,leadershipand having the stamina to handle any and all breeds and sizes. We proudly employ a team of A+ Players. Are you one?Never late for workThrives under pressureLikes to give and received feedback/instructionTeam player but can confidently work aloneAble to pass a background check and drug testAble to be physically active from the beginning to the end of your shiftCan work without a cellphoneCan work weekends and HolidaysLikes to have FUN while they workMulti-taskerDetail orientedCaring and consistentDog and cat loverCommunicates clearly and honestlyCan easily lift 50#Enjoy maintaining a clean and fresh smelling facility, as well as being able to "stomach" scrubbing diarrhea off the floors and wallsThinks that complaining, negativity, and drama are the worst sounds on earth (even worse than dogs barking)Did you know?We have been opened since 2006 and are locally owned. We are a fast growing company with plenty of opportunity for the right candidate. We provide on the job training as well as use Dog Guru and International Boarding & Pet Service for all our pet care & handling training. We offer both full time and part time positions. We offer PTO and discounted services. We celebrate our successes with staff outings and have a team of 13 14 members, whose ages range from 17 50.Why do we come to work each day?Our Purpose is to provide the community with a variety of pet friendly services in a caring & friendly environment that emphasizes safety, wellness, client education, and canine communication.Our Mission and Values:Committed to having knowledgeable highly trained staff providing respectful care for each
