The Software Application Training and Implementation Lead is responsible for driving successful deployment, training, and adoption of enterprise Quality and Document Management Systems across Eurofins laboratories worldwide. This role ensures that systems are not only implemented effectively but also embraced by users in alignment with regulatory requirements and operational excellence.Software Application Training and Implementation Lead responsibilities include, but are not limited to, the following:Training & User EnablementDevelop and deliver comprehensive training programs tailored to Quality, Regulatory, Laboratory and Operations teams.Create and maintain SOPs, user guides, eLearning modules, and quick reference materials.Conduct hands-on workshops, webinars, and post-go-live support to ensure user confidence and compliance.Implementation LeadershipSoftware implementation of IT systems in different laboratories worldwide in collaboration with the IT Manager in charge of Computerized Quality Systems for the quality processesOrganize and coordinate requirements and elicitation with business teams.Translate business needs into system configurations and provide input to Business Analysts for feature assessments.Validation & DocumentationLead validation activities including test plan and test script development.Coordinate with Technical System Engineers to ensure system readiness and compliance.Author and maintain system documentation including specifications, traceability matrices, release notes, and SOPs.Process Improvement & GovernanceContribute to the continuous improvement of IT Quality Assurance processes.Develop and maintain guidelines, templates, and procedures for system lifecycle management.Ensure alignment with group policies, standards, and applicable regulations (e.g., GxP, 21 CFR Part 11).Collaboration & CommunicationMaintain regular communication with the IT Manager and project stakeholders.Promote best practices and knowledge sharing across global teams.Support change management and user engagement strategies to drive adoption.
