The Sample Management Associate (SMA) is primarily responsible for processing incoming specimens, capture all relevant and accompanying data and document deviations according to expectations, to enable timely, high quality specimen services per work lists. To maintain and document chain of custody from box opened until next service destination to ensure full accountability and traceability at all times. To ensure appropriate storage, destruction, and shipping of samples. Each task is performed with a high degree of proficiency and adequate competency as determined by training effectiveness/competency testing.Specimen Management Associate responsibilities include, but are not limited to, the following:Level 1 (SMA-1)Sample Registration Specimen Management AssociateFully own and process incoming shipments and make corrective actions in a proper, compliant and transparent way according to corporate SOPs.Receive shipments from couriers, unpacking shipments, and maintain appropriate temperature of specimens during the registration process.Enter and control the subject demographics and visit details into the LIMS system.Ensure the specimen quality meets expectations and document any deviations (LIMS system or paper log).Transfer the specimens to their next service destination and document handshake.Resolve deviations from processing work lists or elevate to management.Drive completion of investigations captured in QS Tickets and actions captured within HDL Tickets.Sample Storage and Shipping Specimen Management AssociatePrepare, control and complete specimen shipments including paperwork and manifests.Adhere to timeline commitments for shipping and destruction of samples.Create and execute specimen work lists to meet planned completion service timelines.Dispose of residual specimens according to company policy and applicable local regulations.Ensure proper storage of samples utilizing a LIMS system.Resolve deviations from processing work lists or elevate to management.Perform all duties as assigned by direct supervisor or management to completion.Maintain agreed competency levels as assessed by management in the specific assigned areas of the department.Communicate clearly with supervisor(s) if assigned tasks cannot be completed within the expected timelines.Seek guidance from supervisor when assigned tasks or job at hand is unclear, or procedure cannot be adhered to.Work closely and communicate with other associates to complete daily activities efficiently.Maintain a good attendance recordAdhere to all quality and safety standards, as well as ensuring compliance with all applicable regulatory agencies.Adhere to policies and protocols in the facility.Other duties as assigned by management.Level 2 (SMA-2): Fully meets the qualifications of Level 1 (SMA-1) plus the following:Minimum 2 years’ experience working as a Level 1 (SMA-1)Be trained and assessed competent in more than one area of the department as described in the job description, Level 1 (SMA-1)Maintain consistent level of competency and productivity.Actively seek job tasks, and perform duties to the betterment of the task, team, group, department, or organization.Correct issues when identified and escalate to appropriate supervisor or manager if necessary.Ability to work without direct supervision on assigned tasks.Demonstrate superior understanding of assigned areas, systems, procedures and processes.Drive completion of investigations captured in QS Tickets and actions captured within HDL TicketsOther duties as assigned by management.Level 3 (SMA-3): Fully meets the qualifications of Level 2 (SMA-2) plus the following:Minimum 4 years’ experience working as a Level 2 (SMA-2)Demonstrate leadership skills through the ad hoc supervision of individuals, small groups or tasks when assigned.Be a trusted senior, willing to provide training and mentoring of others as required.Ensure department adheres to policies and procedures and escalate deviations when necessary.Shows the ability to manage the SM Mailbox to complete tasks and requests as requestedOther duties as assigned by management.
