The Enforcement Case Manager position directly serves the mission of the Fairfield County Child Support Enforcement agency by ensuring court-ordered child support is paid, collected, and disbursed to the legally designated parent or caretaker. Child support is an essential resource, and is often necessary to provide a child vital resources such as food, shelter and medical care. These resources are required to ensure family stability and to protect our community\'s children. More specifically, the Enforcement Case Manager position helps drive the child support payment engine by reminding and motivating payors to make full and timely child support payments, as required by law.
This position manages child support cases utilizing the Ohio Office of Child Support\'s SETS computer system database. Additionally, the position Identifies delinquent cases that may require administrative and court enforcement techniques to encourage support payments. The position also corresponds with customers to process changes in address, phone number, medical insurance, and employment. Other responsibilities include providing payment reminders and working with customers to identify obstacles to employment and connecting them with relevant resources and employment opportunities in an effort to reach support order compliance.
Duties
65% Provides direct child support case management to a caseload as assigned by the Child Support Administrator (Deputy Director) and/or Child Support Operations Manager. Caseload management duties are undertaken to ensure that support is paid, collected, and disbursed to the legally designated parent or caretaker.
Clearly communicates program scope and responsibilities, support order parameters and expectations, and relevant case information to both the support obligor (payor) and obligee (payee). Reminds and motivates payors to make full and timely support order payments, as required by law. Works with support obligors to identify barriers to payment, while also connecting them with appropriate resources, in an effort to overcome their payment obstacles and secure stable employment and support order compliance.
Responsibilities include managing child support cases utilizing the Ohio Office of Child Support\'s SETS computer system database. If collection techniques, including working with employers to establish wage withholdings, prove unsuccessful, the Enforcement Case Manager may initiate administrative enforcement actions on qualified cases and legal enforcement referrals to in-house Attorneys on others. Duties also include corresponding with customers to process changes in address, phone number, medical insurance, and employment.
25% Proactive customer service and follow-up is essential via frequent and professional communication, both written and oral, with obligors, obligees, attorneys, court staff, and employers.
10% Attend workgroup meetings, staff meetings, and trainings as required. Testify in court as necessary.
Qualifications
Completion of two years of technical training or undergraduate major core coursework in criminology, social work, psychology, or a related field.
Or two years of experience in performing child support functions that included conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.
Or one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in criminal investigations, one course or six months experience in case preparation techniques, one course or six months experience in criminal courts proceedings, one course or six months experience in techniques of writing, and one course in typing, keyboarding, or word processing.
BenefitsNursing Student Loan Debt Repayment and Tuition AssistanceVariable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmployee Foundation to assist financially with unforeseen hardshipsDiverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company\'s DNA.Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off We also offer a number of voluntary insurances such as:Pet InsuranceTerm and Whole Life InsuranceShort-term DisabilityHospital IndemnityPersonal AccidentCritical IllnessCancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.Join Genesis as a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and patient/resident, family and employee satisfaction.Position HighlightsLead, guide and direct the overall operations, coordination and direction of nursing and patient/resident care for an assigned nursing unit. Ensure that patient/resident care delivery is consistent with the mission, vision, values and policies of Genesis HealthCare and in accordance with accepted standards of practice, state and federal regulations and licensing requirements. Collaborate with staff, physicians, rehabilitation therapy and other professionals to ensure the best possible outcomes for patients on assigned nursing unit.Manage the human resources in assigned unit to include limiting use of overtime and agency personnel, recruiting and orientating staff, assessing the work performance of nursing staff, and implementing disciplinary action when necessary.Why Genesis?Genesis HealthCare is a leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you passionate, highly skilled and motivated to make a difference.Our mission: We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion.We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards.Qualifications:
