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Lancaster Hyundai is a large and growing automotive dealership that has an excellent career opportunity for you in the Business Development Center. Our Business Development Specialists are pleasant and knowledgeable professionally assisting car shoppers online and by telephone in scheduling appointments within the dealerships.
The Business Development Specialist will be responsible for the development and retention of vehicle sales for the business by developing rapport and building value with customers including those who are in various stages of the car buying process to encourage them to make an appointment to visit our dealership and meet with our Sales staff along with promoting various programs and services to existing customers.
Duties Include:
Receive and promptly respond to inbound calls and internet inquiries
Place outbound phone calls and emails to potential and existing customers
Identify customer needs and schedule appointments for the sales staff
Follow-up on Internet Customer emails according to a pre-determined timeline
Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM) systems
Effectively utilize lead management tools
Notify necessary departments when an appointment is scheduled
Confirm scheduled appointments
Schedule follow-up contact if no appointment is made
Reschedule no-show Customer appointments
Execute prospect follow-up calls and gauge customer satisfaction
Follow up with Sales & Service Departments to determine if appointment was kept and the outcome
Log all Customer comments
Maintain/update Customer changes in database
Generate letters, postcards and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact
Compile all necessary reports, forms and other documentation on a timely basis
Contact Customers based on current marketing initiatives
Ability to meet or exceed monthly goals
Perform other duties, as assigned
Qualifications:
High School diploma or equivalent
Ability to read, write, comprehend and verbally communicate simple instructions, short correspondence and memos in English
Excellent verbal and written communication skills
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer
Strong organizational and time management skills
Knowledge of computers and Microsoft software products
Successfully pass a pre-employment drug test, MVR and background check
We offer benefits including: Medical, Dental, Vision,401K, Paid Vacation
To apply online visit: https://www.infinityhr.com/extranet/JobSearch.aspx?id=132288&aid=14789
