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Summary:This position is responsible for managing daily operations and risk monitoring of the branch teller function and ensuring that all customer transactions are handled accurately and efficiently. You will be expected to provide excellent customer service and maintain a high level of professionalism at all times.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coaches, mentors, and supports Relationship Bankers to ensure optimal performance and customer experience
Oversee daily cash handling and transaction processing
Coaches, mentors, and supports Relationship Bankers to maintain accurate records of all transactions
Coaches, mentors, and supports Relationship Bankers to ensure compliance with bank policies and procedures
Coaches, mentors, and supports Relationship Bankers to address and resolve customer inquiries and complaints
Coaches, mentors, and supports Relationship Bankers to recognize ways to improve customer's financial well-being and hold conversations to understand needs
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- Demonstrate high proficiency in opening consumer accounts, performing customer and account maintenance
- Responsible for branch audits, scheduling, operational reporting, and cash ordering```{=html}```
- Cross train all relationship bankers to know all tasks on the teller line
- Act as first level escalation point for operational guidance, fraud prevention, and customer experience complaints
- Embraces the Bank's mission and values by taking personal initiative and setting a positive example for others to follow
- Maintain a clean and organized work environmentRequired Education and Experience:
High school degree or GED required; Associates or Bachelor's degree preferred
2 years of progressive retail experience required, banking preferred
Maintain a high level of integrity
Excellent listening, verbal and written communication skills
Detail oriented, well organized and proficient in multitasking
Excellent relationship building skills
Act as a self-motivated team player
Successful completion of all required Relationship Banker, Account Opening, and IRA required training and obtainment of completion certificates
Must have a professional appearance and demeanor
Participate and successfully complete all additional educational classes required by job function
Competencies:
ENB Operational and Functional Competencies
Supervisory Requirements:This position does not have any supervisory responsibilities.Work Environment:This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Physical Demands:Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.Position Type and Expected Hours of Work:Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.Travel:
Some travel may be required.EEO StatementEphrata National Bank supports a diverse workforce and is an Equal Opportunity Employer.It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethn city, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination. This job description reflects the bank's assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank's rights to assign or reassign duties and responsibilities to this job at any time.The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to the bank's polices.
