Technical Services Specialist - High Performing Doors - 3097DESCRIPTION/RESPONSIBILITIES:
We are seeking an experienced and highly skilled Tech Services Specialist to join our High Performance Doors team. The successful candidate will be responsible for providing technical support for our high-performance door solutions, ensuring optimal performance, reliability, and efficiency for our customers. The ideal candidate will have a strong background in mechanical systems, electrical systems, and software integration.
Provide technical support to customers and internal teams on high-performance door solutions, including troubleshooting, repair, and maintenance
Occasionally perform on-site visits to diagnose and resolve technical issues with high-performance doors and related systems
Collaborate with other departments to resolve technical issues and implement solutions
Log calls related to customer inquiries, technical issues, or service requests in a timely and accurate manner using our CRM system
If site visit is required develop and maintain detailed reports of work performed, including documentation of issues, repairs, and maintenance activities
Stay up-to-date with new technologies and products in the high-performance door industry, staying ahead of the curve in terms of technical knowledge and skills
Develop and maintain strong relationships with customers, ensuring their needs are met and exceeding their expectations
Collaborate with the operations team to optimize door performance, reducing downtime and improving overall efficiency
Troubleshoot and resolve complex technical issues related to high-performance doors, including mechanical, electrical, and software components
Work closely with design engineers to develop new products and improve existing ones
Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field
3+ years of experience in a technical role related to high-performance doors or similar mechanical/electrical systems
Strong knowledge of mechanical systems, electrical systems, and software integration
Experience with automation systems and controls preferred
Excellent problem-solving skills, with the ability to troubleshoot complex technical issues
Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams
Ability to work at heights (up to 50 feet) and in confined spaces (as required)
Physical stamina to perform tasks that may require lifting up to 50 pounds (as required)
Valid driver's license (if applicable)
Nice-to-Have:
Experience with CAD design software (e.g. AutoCAD)
Knowledge of industry-specific standards and regulations (e.g. ASME, NFPA)
Familiarity with commissioning and testing procedures for high-performance doorsWhat We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development in a dynamic industry
Collaborative team environment with a focus on innovation and customer satisfaction
Flexible working hours (with occasional overtime as required)If you are a motivated and experienced technical professional looking for a new challenge, please submit your application today!Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
