(Service Delivery Manager) / (service desk analyst) / Direct client / FULL TIME

(Service Delivery Manager) / (service desk analyst) / Direct client / FULL TIME

Vacancy expired!

Position Title: Service Delivery Manager

Work Location: Malvern Area, Must be on site 1-2 days per week

Work environment: Office Building

Why is this position open? Company is growing very quickly in United States

Size of department: 1-10

Responsibilities: An important part of this role is the development and management of customer relationships. You will develop a clear understanding of customer issues and priorities. You will represent the company to the customer and the customer to company and deal with all operational issues, and customer liaisons. You will gain a good understanding of all the major pieces of work the company is doing for them at any one time, and over time, will be able to anticipate their needs and manage their expectations. Reporting of all key issues of the service programming and highlighting any risks before they impact on team performance or the customer relationship. Work closely with members of the account management, development, and live services teams to ensure a seamless transfer of information.

Required Skills:

• Experience in a service delivery management role is required
• Experience working with account management teams, development teams and live service teams
• Experience negotiating Service Level Agreements and Operating Level Agreements
• Working experience managing high priority incidents and investigating the underlying causes to correct and put plans in place to prevent reoccurrence
• Familiar with System and Software development lifecycles
• Excellent communication and customer management skills

Selling point of the job: This is a great opportunity to get your foot in the door with a growing company. This particular client loves to promote from the inside.

Work Hours and Schedule: Must be able to stager work schedule to accommodate different time-zones

Is there travel involved? If so how much? No

Dress code: Business Causal