Reference #: 2408100
This position will be located at the candidate\'s home office. The candidate must live in one of the following states: Maine, Connecticut, New Hampshire, Vermont, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Rhode Island, or Massachusetts.
The Virtual Color Consultant (VCC) position specializes in the complex effects of color and creates color solutions for a client\'s goals. This role exercises independent decision-making on scheduling and advising customers for color consultations. The VCC develops professional relationships with homeowners (DIY and DIFM) to drive customer loyalty and conversion by exercising their color expertise, professionalism, and paint and associated product knowledge resulting in gallon and sales growth for the architectural paint market.
CORE RESPONSIBILITIES AND TASKS
1.Color Consultation
Conducts virtual color consultations for DIY and DIFM customers in assigned Division via text, phone, email or video chat using approved company-issued devices
Required to conduct a minimum number of 30-minute consultations/week
Understands customer needs and coordinates colors, presents ideas and alternatives as needed
Creates digital color palettes via ColorSnap Visualizer or other S-W approved color tools
Provides added value to the customer experience by ordering color chips on the customer\'s behalf and having the chips sent directly to the homeowner post consultation
Provides back-up support to cover virtual consultations for others as needed
Engages and collaborates with other Virtual Color Consultants as needed
Educates homeowner customers on color, but also premium paint products and supplies to sell the complete project
Documents and manages customer appointments and database through Salesforce platform
Identifies leads for Sales Reps and/or Designer Account Executives (DAE\'s)
Strives to create a trademark customer experience to grow loyal customers and build their color confidence
2. Division Marketing Color Assistance Education and Training
Create trainings for various groups of employees on color education and deliver training as needed
Educate and interface with District for all color training presentations to create a cohesive relationship (i.e. New Store Manager, Assistant Store Manager, New Employee Onboarding, District Leadership training, etc.)
Create content and presentations for prospective customers on various color-focused topics. Assist and/or hosts additional color-focused events and opportunities (i.e. colormix in non-DAE markets)
Participates with TAG HQ on color-focused initiatives such as Regional Color development, color education initiatives, etc.
Provides competitor color information to their Manager.
3. Technical, Managerial or Other
Mentors other Virtual Color Consultants as needed and/or new hires during Onboarding
Manages personal calendar and working hours with Manager
Must manage any administrative tasks related to customer appointments.
Able to manage multiple tasks, projects, and priorities
Manages goals and expenses as directed by Manager
Drives incremental consultation and transaction sales through a target number of consultations,
VCCs will have a goal of average DIY sales per transaction
VCCs will have a goal of average consultations that turn into customer purchases
Work closely with Manager to provide input and recommendations on consultation program strategies
Reviews progress throughout the year with Manager
Completes expense reports in a timely manner
Maintains working relationships with industry trade professionals
Resolves color consultation complaints to ensure a quick and accurate resolution. Consults with manager when needed.
Complete all other duties as assigned.
Must be able to work all scheduled hours which may include evenings and weekends
POSITION REQUIREMENTS
FORMAL EDUCATION:
Required:
High School diploma or equivalent (e.g. GED).
Preferred:
Bachelor\'s or A sociate Degree in Interior Design
KNOWLEDGE & EXPERIENCE:
Required:
Experience with decorating/design with an emphasis on broad color knowledge & color theory
Able to work autonomously, but also with a team through virtual channels
Preferred:
Previous Sherwin-Williams store/sales knowledge and experience.
Excellent time management skills to organize daily and weekly plan
Excellent Interpersonal skills
Good presentation and interpersonal skills
Self-motivated
Positive and enthusiastic attitude
Broad knowledge of competitors and color trends
TECHNICAL/SKILL REQUIREMENTS:
Required:
Proficient in Microsoft Office Suite
Employee must be able to communicate via text, email, phone and video chat
Preferred:
Excellent written communication skills
Experience with Salesforce
TRAVEL REQUIREMENTS:
10%
