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Solution Analyst- Training: Deloitte Consulting, US Delivery CenterAre you a passionate pioneer in communication, transformation, and technology? Or a solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective service with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL and Gilbert, AZ.Deloitte Consulting's Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients' organizational results and impact by focusing on challenges at the intersection of business and people.Interested? Learn more below:Work you'll doAs a Solution Analyst in the Human Capital Organization Transformation practice, you will act as an advisor to clients and assist them with the communications and training material design, development, and delivery necessary to successfully implement and adopt new technologies or business process changes. You will do this by performing the following job responsibilities:
Align to our core RICCE values (Respect, Inclusion, Community, Commitment and Excellence)
Support design, development and delivery of training materials and training while executing on the overall project timeline and key milestones
Support project requirements as documented in the Training Plan/Statement of Work
Utilize a Training Content Style Guide that includes tone of voice, glossary and guidelines to develop training materials
Develop creative training solutions to meet client goals through use of various Adult Learning Principles and ADDIE framework; rationalize solutions to delivery leads and subject matter experts
Utilize strong problem-solving and troubleshooting skills while exercising judgement and managing ambiguity
Execute ideas and concepts effectively under pressure with tight deadlines
Incorporate delivery lead and subject matter expert feedback into training materials in a timely fashion
Support vILT and/or Train-the-Trainer delivery
Develop customized training solutions and draft deliverables utilizing strong skills in problem solving, grammar, punctuation and attention to detail
Employ research and analytical thinking in project work
Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.
The TeamThe Organization Transformation practice is about transforming the organization to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. It could include changing the organization's culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.QualificationsRequired:
Bachelor's degree completed by August 2024 in these or related areas of study
Business, Management, Human Resources, Instructional Design, Education, Psychology, Organization Behavior or other related field
Comfort with learning new technologies
Awareness of ADDIE Methodology and Adult Learning Principles
Demonstrated training material design, development, and delivery experience
Strong attention to detail, time management, and task completion skills
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel)
Demonstrated interest in human capital work through internships, professional organizations, volunteer work, coursework, certifications, conference attendance, etc.
Ability to maintain integrity and professionalism
Creativity, self-confidence, and a demonstrated ability to manage ambiguity
Strong listening skills and attention to detail
Strong teamwork and interpersonal skills
Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
If aligned to support Deloitte's Government Public Services practice, you must be able to obtain and maintain a security clearance
Must be willing to live within a commutable distance to the Gilbert, AZ, Mechanicsburg, PA, or Lake Mary, FL Delivery Center(s)
Preferred:
Familiarity and understanding of business, management, human resources, or instructional design, development and delivery
Project management support and work plan development experience
Experience and use of adult learning principles, ADDIE modeling, System Development Life Cycle (SDLC) and authoring tools (Captivate, Vyond, Articulate, Camtasia, etc.)
Risk and issue management background
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
