LEVEL 1 SERVICE DESK ANALYST

LEVEL 1 SERVICE DESK ANALYST

23 Dec 2021
Pennsylvania, Mechanicsburg, 17055 Mechanicsburg USA

LEVEL 1 SERVICE DESK ANALYST

Vacancy expired!

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.



location: Mechanicsburg, Pennsylvania

job type: Contract

work hours: 9pm to 7am

education: No Degree Required



responsibilities:

LEVEL 1 SERVICE DESK ANALYST


The Service Desk Analyst will provide first level telephone support for all technical support issues experienced by end users. All Analysts will possess the necessary skill sets and Randstad Technologies will work closely with the client to develop the resource orientation and ongoing training plans that will be necessary based on specifc environment requirements.


In addtion to performing all the requirements outlined in the Statement of Work, the Service Desk Analyst will be responsible for:


Service Desk Analyst Primary Responsibilities:

- Responding to Service Desk customer calls, e-mails, v-mails or other contacts

- Monitoring the status of all open service requests

- Performing troubleshooting on the client's standard operating environment including Workstations, Servers and related equipment, and all other hardware components and peripherals

- Closing all resolved service requests and ensuring customers are satisfied with resolutions

- Documenting and recording troubleshooting activities, in detail

- Performing random customer follow ups to ensure customer satisfaction of issues resolved by support groups other than the Help Desk

- Resolving issues within the Service Desk Statement of Work

- Maintaining extensive knowledge of Help Desk' Policies and Procedures

- Escalating service requests outside the Statement of Work or Level I skill set

- Keeping up-to-date with the latest advancements both through formal training, provided on-line training, and self-study









qualifications:


  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required


skills:
  • service desk
  • level 1 support
  • Strong Customer Service background
  • Troubleshoot Tier 1 Technical Support inbound calls
  • Helpdesk (2 years of experience is required)



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Related jobs

Job Details

  • ID
    JC7258364
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $16 per hour 16 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-12-23
  • Deadline
    2021-02-21
  • Category

Jocancy Online Job Portal by jobSearchi.