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Technical Service Manager, Americas - JR2416741DESCRIPTION/RESPONSIBILITIES:
As the Technical Service Manager, Americas you will manage the overall technical support for the Americas region covering all products in the Teslin® business portfolio. This is a remote position reporting to the Global Strategic Market Manager, Innovation and Technical Services Lead.Key Responsibilities
Lead regional technical projects and key strategic technical partnerships
Collaborate with strategic marketing, S&T, Plant Manufacturing and sales to address customers' needs, being the regional lead for any new product development and introduction
Support application development and market growth initiatives in the Americas region through close customer engagement and in cooperation with sales and strategic market managers.
Help vet new opportunities for the region and help maintain the information on new opportunities in the pipeline.
Identify technical market trends and competitor activity through fairs, conferences, market studies and technical visits to customers.
Work with product stewardship to ensure compliance with regional policies, work with R&D to ensure product compliance and aid Marketing communication in messaging
Manage customer quality complaints for the region and work with the sales team, manufacturing, quality and customer service to close the complaints within timing defined by management
Coordinate/attend monthly calls with global Tech Service team
Co-own creation and revisions of technical documentation with the global Tech Service team
Represent PPG as required at industry specific or relevant conferences and events with a strong, customer-focused presence
Serve as technical and applications expert, providing greater understanding of the products and applications in-depth training, within the company and to customersQualifications
B.S. degree required, degree in a scientific or technical field preferred
5+ years diverse technical service experience with demonstrated progression
Experience working in the printing, membrane, label or adhesive industries are advantageous
Focus in Technical support, Product Sales, Technical Sales, Product development
Flexibility to travel across the assigned region
US home-based position (preferably in the Pittsburgh area) or potentially hybrid if there is a plant in the area of residence#LI-REMOTEPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.Benefits will be discussed with you by your recruiter during the hiring process. These include health, dental, vision, 401k matching, PTO and Holiday pay.PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and condi ions of the applicable plans and associated governing plan documents.About us:Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.Benefits will be discussed with you by your recruiter during the hiring process.
