Reference #: R0060146
General Information:ENS.03.SGN - NAM Service Manager Executive Level
This job family is responsible to implement and further develop the Service Strategy in the NAM Region of responsibility. Lead the profitable growth of the Service business in each country, to achieve performance targets.
Ensure consistent implementation, development and monitoring of growth initiatives and service delivery processes to drive efficiency and standardization and to achieve both high customer satisfaction and business profitability.
. Positions in this sub-family are responsible for the driving and implementing of the service strategy as well as operations, growth, monitoring, reviewing, analyzing, and reporting of the market conditions as well as customer strategies and competitor activitiesYour Responsibilities:
Conduct business with safety and integrity.
Identifying and managing the marketing and sales investments necessary to increase market penetration, as well as entering a new market segment whilst build customer awareness.
Ensuring the timely delivery of service sales and strategy.
Ensure a proper global service strategies are implemented in the region of responsibility
Implementing the agreed delivery and performance standards to ensure quality and customer satisfaction.
Ensure and support that the day-to-day service operations are properly supported by local countries, and coordinated regionally exploring synergies and standardization across the market, reviewing and supervising the service delivery and project execution as per customer expectations.
Seeking to maintain a strong relationship with customers, sales representatives, production, and distribution departments to ensure growth, improvement, and productivity.
Including all required management tasks/activities related to the Product Management Team
Structure, Maintain and sustain a solid strategic plan for the service initiatives, with clear annual actions up to 2030.
Work closely and in partnership with Country Service Manager and Service Marketing and Sales in NAM
Monitor new products market trends for a proper service initiative review.
Solid management of product life cycle, including but not limited to product life cycle transference from active to classic, limited and obsolescence.
Work closely and in cooperation with other operating units managers in the region
Strategic inventory management across the region
Ensures technical and commercial support to Sales force for critical or special negotiations.
Works with Research & Development (R&D) to propose and evaluate product feasibility projects and roadmaps for new products/system/service and variants.
Ensures (with Business Managers) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, and develops direct and indirect subordinates within HR policies.
Drives sales efficiency by ensuring product training of LSO.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.Your Background:Required Competences:
Engineering degree
Field Service Experience (good if)
Product knowledge
Additional Training Certifications x time in the function x periodicity:
Safety:
Certification
Time in the role
Periodicity
LSR - Life Saving Rules
During first 30 days in the role
Bi-annually
Stop Take Five
During first 30 days in the role
Bi-annually
ABRA related to the specific service initiatives related to product under her/his responsibility
Shop
During first 30 days in the role
Bi-annually
SF6 Gas Handling
During first 30 days in the role
Bi-annually
All required safety trainings related to the product under her/his responsibilities (GIS, GCB, AIS, P&IC & Digital)
AIS / GIS / GCB / P&IC / Digitalization
Update Required
OSHA
During first 360 days in the role
Update Required
Other Required Certific tions:
Certification
Time in the role
Periodicity
Leadership Pillars (online)
During first 60 days in the role
Annually
Diversity 360
During first 60 days in the role
Annually
Technical Product Training
AIS / GIS / GCB / P&IC / Digitalization
During first 360 days in the role
Update Required
Lean Six Sigma - Green Belt
First year in the role
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.Apply nowHitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic.PLEASE CLICK "APPLY" ON PACAREERLINK.PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS"
