Reference #: JR-0067923
Dematic Customer Service is seeking a professional customer service representative to support our fast-paced parts business. This role will interact with customers as well as internal buyers, procurement, warranty, and repair teams to support our Dematic customer base. Candidates must display a strong customer focus and ability to handle simple to complex cases using critical thinking skills.
What we offer:
Complete all types of parts orders and quotes both simple and complex.
Handle all order status inquiries, both simple and complex.
Handle all phone inquiries, both simple and complex, as part of the call queue.
Interact with buyers regularly to research part status.
Often act as single point of contact for other departments.
Lead initiatives as directed by management for process improvements or customer satisfaction support.
Performs advanced areas of work for the professional field.
Applies advanced skills to anticipate and resolve complex problems not covered by existing procedures or practices independently.
Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.
Displays data analytical skills to provide key input on sales trends and opportunities.
Displays strong communication skills in both written and verbal format.
Tasks and Qualifications:
Typically, 8-10 years of successful experience in related field.
Demonstrates key responsibilities and knowledge as presented above.
BS degree and/or relevant experienceDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
