Reference #: 4708787
THE POSITION
Are you a supportive leader who enjoys assisting others? The Department of Transportation is seeking a Driver License Center Supervisor. This position is crucial for providing exceptional service to customers at the Driver License Center. In this supervisory role, you will manage a team of committed staff, directing them to offer prompt and friendly service to the public. You will also have the chance to train and mentor new team members, helping them feel confident and capable in addressing inquiries with professionalism and a positive attitude. Submit your application today for this exciting and rewarding career!DESCRIPTION OF WORK
In this role, you will oversee the operations of the Driver License Center, guiding employees in their daily activities. You will be accountable for managing human resources, which encompasses recruitment, placement, training, employee recognition, and disciplinary actions for both Civil Service and union-represented staff. Additionally, you will ensure that knowledge and skills assessments are conducted consistently and equitably across the Driver License Center. Your responsibilities will also include evaluating the overall performance and productivity of field employees through direct observations, analysis of productivity metrics, quality ratings, test outcomes, and customer satisfaction feedback.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment
Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
This position may require overtime and travel.
Salary:In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a Driver License Examiner (commonwealth title); or
Two years of experience as a Driver License Examiner Assistant (commonwealth title); or
Three years of experience obtaining, evaluating, and providing information to the public.Special Requirements:
This position requires an active Pennsylvania non-commercial Class C Driver's License or equivalent and twenty-one years of age at the time of application.
This position requires no suspensions or revocations of a driver's license during the five-year period immediately preceding employment.Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.Legal Requirements:
This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local go ernment jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans' Preference tab or contact us atra-cs-vetpreference@pa.gov.Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
